Cancellation Policy

Cancelling an order

You can cancel your order yourself within 1 hour of placing it. Open your order confirmation email and look for the “Changed your mind?” section.

After that hour, email contact@sterlingcomfort.com with your order number. If the order has not yet been dispatched, we will cancel it and refund you in full. Orders are typically dispatched 2–4 business days after they are placed.

Once an order has been dispatched it can no longer be cancelled — but you can still return it for a full refund under our 30-day refund policy.

I cancelled by mistake — can I restart the order?

A cancelled order cannot be reinstated. Place a new order at checkout, and email us if you need help.

How do I know my cancellation went through?

You will receive a confirmation email once the cancellation is processed. If you have not had one, email us with your order number and we will check.

Refund timing after cancellation

Cancellation refunds are returned to your original payment method within 10 business days. Your bank may take a few days more to display it.

Questions

Email contact@sterlingcomfort.com or call +44 7311836640, Monday to Friday, 9am–6pm GMT.