Shipping policy
Where your order ships from
Sterling Comfort works with fulfilment partners based in China. Orders are dispatched from there directly to you, wherever you are.
Shipping cost
Flat £1.95 per order, to every destination we serve. No minimum spend, and the cost is shown in full at checkout before you pay.
Processing and delivery time
- Processing: 2–4 business days
- Delivery: 4–8 business days once dispatched
- Total: approximately 6–12 business days from order to doorstep
Orders are not processed or dispatched on weekends or public holidays. Every order ships with a tracking number.
Customs and import charges
Because orders are dispatched internationally, they may be subject to customs inspection, and delivery can occasionally take longer than the estimate above as a result. Any import duties or taxes charged by your country's customs authority are not included in the price you pay us and remain your responsibility.
Delays
Delivery estimates are estimates, not guarantees. Delays can happen for reasons outside our control — carrier backlogs, customs processing, weather, or an incorrect delivery address. If your order is running late, email us at contact@sterlingcomfort.com and we will find out where it is.
Changing or cancelling an order
You can cancel your order yourself within 1 hour of placing it, using the link in your order confirmation email. After that, email contact@sterlingcomfort.com — if the order has not yet been dispatched we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled, but you can still return it under our refund policy.
Tracking your order
You will receive an email with tracking details once your order is dispatched. If you have not received one, email us and we will send it to you.
Tracking says delivered, but nothing arrived
- Check with neighbours and anyone else at the address.
- Check the delivery address on your order confirmation email.
- Contact the carrier to ask about the delivery and request proof of delivery.
Then get in touch with us. If the carrier cannot confirm delivery, we will refund your order.
Questions
Email contact@sterlingcomfort.com or call +44 7311836640. We answer Monday to Friday, 9am–6pm GMT.